Lovense Troubleshooting Guide: 6 Common Problems & Fixes

By M.Christian

The most well-designed, superbly engineered, and excellently manufactured products can still have their difficulties, even when those products are meant for sexual pleasure, such as the many fine sex toys from Lovense.

Most—if not all—of the problems you will encounter include sextech integration with the Lovense Remote app. I’ve broken down the most common of these problems, along with what I hope will be effective solutions to fixing these issues—beginning with how to use and, most importantly, how not to abuse your Lovense toy.


Respect Lovense Products

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Though it’s a pretty obvious no-brainer, you’d be surprised by how many people believe they should be able to use any Lovense toy wherever and however they want.

This isn’t just bad for the product but for the user, too. For example, anal toys like the Edge 2 prostate massager or the Hush 2 vibrating butt plugs have a specifically-designed base to prevent them from being pulled into the user’s anus.

It’s a base that’s clearly not part of Lovense’s vaginal toys, so if you attempt to put these toys where they were never intended to go, there’s a real possibility you may not be able to get them out again.

But suppose you somehow manage to safely extract it? In that case, the toy will probably be ruined because of how differently vaginal and anal toys are made, like the texture and quality of their silicone outer covering.

So as not to ruin your toy or potentially harm yourself, respect the work Lovense put into it by only using it as intended.

1. Your Lovense Toy is Damaged: Avoid Undue Stress and Strain

Several of Lovense’s products are made and designed to be uniquely flexible or have components with a great degree of mobility.

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Case in point is their Dolce blended orgasm toy, Lush 3 vibrator, the rabbit part of the Nora, and the already mentioned Edge 2.

While these toys are adjustable, it doesn’t mean you can forcefully or repeatedly twist, turn, or bend them.

Again, despite how much time, effort, energy, or money went into developing these and other Lovense toys, they’ll never be indestructible or able to withstand an abusive owner.

Instead, even when a toy appears like it could handle something, limit how often and how much you adjust any of your ​​Lovense products, not least of which is because Lovense’s generous one-year warranty is null and void if you break your toy.

2. Your Lovense Toy is Dirty: Learn to Clean Your Lovense Sex Toys

Another example of users failing to pay attention to Lovense’s recommendations is what’ll happen if you use excessively hot water, a non-approved sextoy solution, slather your toys in alcohol or hand sanitizer, or do any other ill-advised thing when cleaning them.

Along with their exceptional quality and how sextech and interactive their toys are, Lovense provides their customers with comprehensively detailed instructions for each toy, including step-by-step directions on when and how to wash up afterward.

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Following those directions will preserve the life of your Lovense product and keep you healthy, as well.

So rather follow Lovense’s advice, and you’ll both be fine:

  • Clean your toy before and after using it.
  • Store it away from too much heat or cold.
  • Keep it away from direct sunlight.
  • Avoid submerging it in water for long periods of time.

3. Your Lovense Toy Doesn’t Charge: How to Solve Your Charging Problems

Another issue users may occasionally face involves sex toys, batteries, USB power sources, and charging cables.

Or, to put it another way, your Lovense product won’t do you any good or be pleasurable if you can’t charge it.

Over the last few years, Lovense has been steadily phasing out insertable plug connections in favor of magnetically-attached cables. Their newly-released and battery-less Sex Machine is a notable exception.

Though models with an old-style plug connector are still around and remain quite enjoyable. But their newer versions may often have increased battery life, extra power, better sextech integration, and other improvements.

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These are Lovense toys with plug-in charging ports:

  • Domi 1 and 2 wand vibrators.
  • Lush 1 and 2 G-spot toys.
  • Hush butt plug.
  • Original Edge prostate massager.
  • The first Osci oscillating vibrator.

A benefit to this kind of charging is once it’s plugged in, it’s not especially easy to accidentally disconnect it.

Lovense’s newer toys or upgraded models use magnetic charging cables, which might necessitate some thought and care to prevent them from coming loose.

Cable Management

At the top of the list of magnetic cable problems are putting your toy where it might get accidentally bumped, breaking the cable’s connection and preventing it from charging.

Be sure to place your toys on charge in a low-traffic area free from any wayward feet, hands, pets, or anything else that could potentially separate their magnetic cable from either the USB power supply or the toy itself.

how to know LOVENSE charged

These are Lovense toys with magnetic charging ports:

  • Max 1 and 2 masturbators.
  • Nora rabbit toy.
  • Lush 3 G-spot stimulator.
  • Edge 2 prostate massager.
  • Osci 2 G-spot vibrator.
  • Ferri panty toy.
  • Diamo cock ring.
  • Dolce blended orgasm vibrator.
  • Gush glans stimulator.
  • Hush 1 and 2 butt plugs.
  • Calor sleeve-type masturbator.

Know Your Power Supplies

As crucial as keeping your cable firmly connected is, using a high-quality, dedicated USB power supply will add years to your sextoy’s usable life.

We recommend “high quality” cables because the cheap ones won’t do the job properly and could even damage your toy. To avoid this, stick to highly recommended brands like those shipped with smartphones or, better yet, tablets, as the latter usually lies in the 27 to 100-watt range and will juice up your Lovense toy quickly and safely.

If you’re still having trouble keeping your Lovense charged, try a bit of technological detective work. Begin by replacing your USB power source and then, since they’re known to fray over time, your cable.

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Another tip is to carefully clean the cable and your toy’s contacts. The operative word here is carefully, as overdoing it could do more harm than good.

To prevent damaging it, give your cable a gentle swipe or two with something like a soft toothbrush to eliminate whatever might be preventing it from connecting.

Before moving on, as Lovense toys use lithium-ion batteries, do not completely drain your toy before charging it up again. I know this may come as a surprise, as this used to be recommended to preserve battery life, but batteries have evolved, too, and that’s no longer true.

4. Your Lovense Toy Doesn’t Connect to the App: Connectivity Problems

Whichever version you prefer, whether it’s for Android or iPhone, PC or Apple computer, the Lovense Remote App is the pinnacle of sex-tech software design.

But every now and again, even pinnacles have their off days. So here are several things you can try when your Lovense toy doesn’t want to work with the Lovense Remote app.

Bluetooth Issues

First of all, make sure your phone or computer is Bluetooth compatible, and if so, if it’s actually working.

lovense loosing connection

And a good way to check is by trying to connect to another Bluetooth-enabled accessory.

As long as you know it works, it doesn’t matter what you use for your test. But for the sake of argument, let’s say you have a pair of earbuds that, so far, hasn’t let you down.

So get them up, fire them up, and see if your smartphone or computer recognizes them.

If they do connect, the issue might be with the Lovense Remote app, or perhaps you have a software conflict. And if they don’t connect, then Bluetooth could be a likely culprit.

For that, if you’re using the desktop version of the app, try replacing your Bluetooth dongle as a first step.

But before you do, try the smartphone version. If neither connects to your toy, the difficulty might lie in not your phone or computer but the toy itself.

There’s another possibility to consider. Bluetooth is, after all, radio, and if there’s one thing we know about radio waves, they can be interfered with.

To cross this off your “Why isn’t my toy working?” list, put the toy right up against whatever you’re running the app on.

Still no luck? Before contacting Lovense, there’s one more thing to try.

Since Bluetooth signals occasionally cross paths with one another, disconnect your keyboard, mouse, or anything else using Bluetooth before restarting your phone or computer.

The It Crowd jokes aside, turning your hardware on and off has a pretty good track record in terms of solving most Bluetooth connectivity issues.

Internet Issues

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Trying to connect long-distance with another Lovense user or with an online app (cam, VR, etc.)?

Make sure your phone is connected to Wi-Fi or 3/4/5G in order to pair your toy to your desired remote source of entertainment. It really helps.

5. Your Lovense Remote App is Not Working: Software Problems

If your hardware is no longer a suspect, consider investigating whichever version of the Lovense Remote app you’re trying to use.

Again, switching from your smartphone to your computer or vice versa will narrow down your suspect pool. Particularly as the Lovense Remote app for Macintosh or PC version tends not to be as stable or error-free as the Android or iPhone version.

Next, consider an upgrade to your hardware or software; the more out of date either gets, the more likely you are to experience problems.

For software, this might only mean making sure your phone or computer is running the most up-to-date operating system. Though a recent upgrade could also be the source of your problems as manufacturers are well known for releasing upgrades that end up causing more problems than they were intended to solve.

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Hardware-wise, if you have a less-than-smartphone or a steam-powered computer, maybe it’s time to bite the bullet and join the rest of us in the 21st century.

No one wants to buy new hardware, but when it comes to sex tech interconnectivity, staying slightly ahead of the curve beats struggling with outdated technology every time.

Compatibility Issues

If these tips didn’t help, check to see if your toy is an actual Lovense device (not a knock-off or a competing product), as the Lovense Remote app only works with official Lovense toys.

6. Your Toy Doesn’t Work at All, Even After Trying Everything: What to Do When All Else Fails

You’ve tried A, B, C, and the rest of the alphabet, and if you’re not at your wit’s end yet, you’re pretty gosh-darned close.

What to do, what to do, what to do? As customer-caring as Lovense is, all of their toys come with a one-year warranty, so you can always reach out to them for help or a replacement. That is, if you didn’t try repairing your toy yourself.

Sure, what I’ve suggested here may or may not solve your problems, but however frustrated you may feel, please avoid taking matters into your own hands and voiding your toy’s warranty.

Besides, Lovense is all about information, so check out their guides and how-tos. If they don’t answer your questions, shoot Lovense a detailed message explaining what’s happening.

Lovense Troubleshooting Guide: The Verdict

Before you do anything, the best solution to any problem, whether it involves sex toys or anything else, is to begin by taking a slow, steady, and calming breath.

We may not realize it, especially when we’re all hot and/or bothered, but frustration is not a friend. This kissing cousin to anger clouds our judgment, causes us to overreact, and, more times than not, makes it worse.

So when you’re frustrated, take that all-important breath and put whatever you’re battling with aside. Then, when you’re cool as a cucumber, try again.

And if it involves a Lovense product, take advantage of their guides, FAQs, support docs, or contact them.

And it’ll help remind you that its because of their excellent sex toys, as well as the care they show their customers, why Lovense are just so highly regarded.

Written by M.Christian

M.Christian (they/them) is a passionate sex tech enthusiast, BDSM educator, kinky podcaster, and well-known erotica writer. Whether they’re reviewing smart vibrators or pondering the future of human sexuality, Chris tries to bring a smile--or an orgasm--to as many people as possible. Their fiction includes six novels,12 collections, 50+ short stories, and editing 25 anthologies. They’ve also written 700 articles, reviews, and essays on everything from BDSM tips and techniques to the best Lovense sextoy for rocking your world. Find more at or on Twitter at @mchristianzobop

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